Privacy Policy

    Last Updated: February 26, 2026

    Introduction

    InCommand Technologies LLC, a Delaware limited liability company ("CommandOS," "we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional services automation platform and related services (collectively, the "Service").

    Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

    Information We Collect

    Information You Provide to Us

    • Account Information: When you register, we collect your name, email address, company name, and password.
    • Profile Information: Information you add to your profile, such as your photo, title, and contact details.
    • Business Data: Client information, project details, time entries, proposals, invoices, and other business data you enter into the Service.
    • Payment Information: When you subscribe, we collect billing information through our payment processor, Stripe. We do not store full credit card numbers.
    • Communications: When you contact us, we collect information in your messages, including support requests and feedback.

    Information Collected Automatically

    • Usage Data: We collect information about how you use the Service, including features accessed, pages viewed, and actions taken.
    • Device Information: We collect device type, operating system, browser type, and IP address.
    • Cookies: We use cookies and similar technologies to maintain your session and preferences.

    How We Use Your Information

    We use your information to:

    • Provide, maintain, and improve the Service
    • Process transactions and send related information
    • Send technical notices, updates, and support messages
    • Respond to your comments, questions, and requests
    • Monitor and analyze trends, usage, and activities
    • Detect, prevent, and address technical issues and security threats
    • Personalize and improve your experience
    • Provide AI-powered features such as briefings, battlecards, and proposal assistance

    Data Sharing and Disclosure

    We may share your information in the following circumstances:

    • With Your Consent: We share information when you direct us to do so.
    • Service Providers: We share information with vendors who provide services on our behalf (e.g., hosting, analytics, payment processing).
    • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
    • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
    • Team Members: Within your organization's tenant, information is shared with authorized team members based on your permissions settings.

    We do not sell your personal information.

    Data Security

    We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

    • Encryption of data in transit and at rest
    • Regular security assessments and penetration testing
    • Access controls and authentication requirements
    • Employee security training
    • Incident response procedures

    For more details, please visit our Security page.

    Data Retention

    We retain your information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

    When you delete your account, we delete or anonymize your personal information within 30 days, except where retention is required by law.

    Your Rights

    Depending on your location, you may have certain rights regarding your information:

    • Access: Request a copy of the information we hold about you.
    • Correction: Request correction of inaccurate information.
    • Deletion: Request deletion of your information.
    • Portability: Request a copy of your data in a machine-readable format.
    • Objection: Object to certain processing of your information.

    To exercise these rights, contact us at privacy@incommand.ai.

    International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

    Children's Privacy

    The Service is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

    Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

    Contact Us

    If you have questions about this Privacy Policy or our privacy practices, please contact us at: